Privacy Policies
How Kinadey collects, uses, shares, stores, and protects personal information
EFFECTIVE DATE : 31 August 2026
BUSINESS : Kinadey
LEGAL STRUCTURE : Sole Proprietorship
WEBSITE : www.kinadey.com
CONTACT : info@kinadey.com | +8801791122513
Kinadey respects customer privacy. This Privacy Policy explains the personal information we may process when customers visit our website, request products, place orders, make payments, contact us, or receive delivery services.
1. Who We Are
Kinadey is a sole proprietorship based at 686, Shewrapara, Mirpur, Dhaka-1216, Bangladesh. We operate www.kinadey.com and provide product sourcing and e-commerce services for customers in Bangladesh, including products sourced from Bangladesh and China.
2. Information We May Collect
· Identity and contact information, such as name, mobile number, email address, and delivery address.
· Order information, such as requested products, product links, size, color, quantity, preferences, supplier details, and order history.
· Transaction information, such as payment amount, payment status, transaction reference, refund details, and billing records. Kinadey does not need customers to disclose passwords, PINs, OTPs, or other confidential payment credentials.
· Communications, including messages, customer-support requests, complaints, feedback, and records of interactions with Kinadey.
· Technical information when available through the website, such as IP address, browser/device type, cookies, log information, and website usage data.
· Delivery and fulfillment information, including delivery instructions, receiver information, courier status, and proof of delivery where applicable.
· Fraud-prevention, compliance, or verification information where reasonably necessary for a transaction or required by law.
3. How We Collect Information
· Directly from customers when they submit a request, create an order, make a payment, contact Kinadey, or provide delivery instructions.
· Automatically through website technologies such as cookies, logs, and similar tools where implemented.
· From payment providers, couriers, suppliers, marketplaces, or service providers involved in completing a transaction.
· From publicly available product pages or links that customers provide for sourcing purposes.
4. Why We Use Personal Information
· To respond to product requests and provide quotations.
· To confirm, source, purchase, import where applicable, and fulfill customer orders.
· To process advances, balances, refunds, transaction records, and payment verification.
· To arrange delivery and communicate order or delivery status.
· To provide customer support and resolve complaints, returns, refunds, or disputes.
· To maintain business, accounting, tax, security, and compliance records.
· To prevent fraud, misuse, prohibited transactions, and security incidents.
· To improve Kinadey's website, operations, customer experience, and service quality.
· To send service-related messages and, where permitted and appropriate, promotional communications that customers can opt out of.
5. Legal and Responsible Processing
Kinadey processes personal information only for legitimate and relevant business purposes, such as performing an order, responding to a customer request, obtaining consent where required, protecting customers and the business, and meeting legal or regulatory obligations. Kinadey intends to handle personal data in accordance with applicable privacy and data-protection requirements in Bangladesh.
6. Sharing of Information
Kinadey does not sell customer personal information. We may share only the information reasonably necessary to operate the service with:
· Suppliers, sellers, sourcing agents, or marketplaces in Bangladesh or China when necessary to source or fulfill an order.
· Courier, logistics, freight, customs-support, warehousing, or delivery providers.
· Banks, mobile financial services, payment gateways, payment processors, or accounting service providers.
· Website hosting, cloud, messaging, customer-support, analytics, cybersecurity, or other technology service providers.
· Professional advisers, auditors, insurers, or other support providers where reasonably required.
· Government bodies, regulators, courts, law-enforcement authorities, or other persons where disclosure is required or permitted by law.
7. Cross-Border Processing
Because Kinadey may source products from China and may use technology or service providers operating outside Bangladesh, limited personal information may be processed or transferred internationally where necessary for sourcing, fulfillment, communication, hosting, or support. Kinadey will seek to limit such information to what is needed for the relevant purpose and will handle cross-border processing in accordance with applicable legal requirements.
8. Cookies and Website Technologies
Kinadey may use cookies or similar technologies to keep the website functioning, remember preferences, understand website traffic, improve performance, and support security. Customers may be able to control certain cookies through their browser settings, although disabling essential cookies can affect website functionality.
9. Data Retention
Kinadey keeps personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, accounting, tax, fraud prevention, dispute handling, and legal compliance. Retention periods may differ depending on the type of information and applicable legal obligations.
10. Information Security
Kinadey uses reasonable administrative, organizational, and technical measures appropriate to the nature of the information to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure. No website, payment system, network, or storage method can be guaranteed to be completely secure.
11. Customer Choices and Rights
Subject to applicable law and reasonable verification of identity, customers may contact Kinadey to ask about their personal information, request correction of inaccurate information, request deletion or restriction where applicable, withdraw consent where processing depends on consent, object to certain promotional communications, or raise a privacy complaint. Some information may need to be retained where Kinadey has a legal, accounting, fraud-prevention, or dispute-related obligation.
12. Marketing Communications
Kinadey may send offers, product updates, or promotional messages where permitted. Customers can ask Kinadey to stop promotional communications at any time. Transactional or service messages relating to an active order, payment, refund, safety issue, or account matter may still be sent when necessary.
13. Children
Kinadey's service is intended for customers who are legally able to enter into purchase transactions. Kinadey does not knowingly seek to collect personal information from children for independent purchasing. If information about a child is provided for a legitimate delivery or family purpose, it should be limited to what is necessary.
14. Third-Party Websites and Product Links
Customers may send product links from third-party websites or marketplaces. Those websites have their own privacy practices, terms, and security controls. Kinadey is not responsible for the privacy practices of third-party websites merely because a product link is used for sourcing.
15. Changes to This Privacy Policy
Kinadey may update this Privacy Policy to reflect changes in technology, services, business practices, or legal requirements. The updated policy will be published with a revised effective date.
Contact Us
For questions, complaints, privacy requests, order issues, or policy-related inquiries, contact Kinadey:
Address : 686, Shewrapara, Mirpur, Dhaka-1216, Bangladesh
Phone : +8801791122513
Email : info@kinadey.com
Website : www.kinadey.com
Policy note: This document is intended as Kinadey's customer-facing business policy. It should be read together with applicable laws and regulatory requirements of Bangladesh. Where mandatory law gives a customer greater right than this policy, the mandatory legal requirement will apply.